The position will be responsible for training and guiding new employees and will act as a shift supervisor to student team members at all times. The position will exhibit leadership skills and direct task training and will become an expert in all aspects of the operation.
Overall job duties include performing a variety of unsupervised supportive food service work including, but not limited to making salads, dishing desserts, preparing main courses, serving food, loading and checking dishware, delivering food and operating all food service equipment such as deep fryers, char/steam grills, steamers, ovens, slicers, grinders, etc. The position will always act in a professional supervisory role and as a role model to all fellow employees.
Upon successful hiring into this position, Supervisors must complete all required courses for Student Supervisors.
These training courses include:
RDS Hospitality
Workplace Safety
Food Safety
Difficult Conversations
as well as the State Food Handler Course & Exam.
Additional Job Description
Essential Job Duties:
Maintain professionalism as a supervisor and act as a role model for fellow workers.
Communicate effectively with supervisors and peers while promoting a positive work environment.
Ensure compliance with all food safety & sanitation guidelines including building, equipment, and chemical safety. Along with adherence to all health safety protocols for food safety workers as described by the University.
Ensure high quality customer service, i.e. answering questions, resolving complaints, working at all times to exceed the expectations of the customer.
Attend all mandatory training sessions and meetings.
Decision Making:
Possess and exhibit a thorough knowledge of departmental policies applicable to hourly employees as well as understand and follow CSU policies, including the Principles of Community.
Ensure compliance with all hourly policies, procedures and guidelines in the hourly employee handbook.
Work closely with full-time staff and supervisors to ensure daily schedule meets requirements to accomplish all operational tasks in a timely fashion.
Work closely with full-time staff and supervisors to accomplish all tasks in a timely fashion by assigning duties to team members, checking in hourlies, and ensuring completion of daily tasks by the Student Team Members.
Meet daily scheduling requirements including working a minimum of 20 hr/wk and specified shifts as described by the manager, including actively participating in dining special events
Supervision:
Train Student Team Members actively through physical and verbal instruction on operations of the building and supervise those employees at all times.
Train Student Team Members on the importance of allergen awareness and understand how to inform guests of which allergens are in the food that we serve.
Identify performance of Student Team Members, track and record, and provide coachable moments to those members. Elevate hourly employee performance issues to Management team.